Return policy

In case of any problem or quality issue with the product, we exchange the product. All you need to do is to give us a call within 24 hours of delivery. Our customer care details are: at +91-181-5029921or email us at Customer Service – support@thelaconic.co

Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition and subject to following terms:

Return/ exchange/ replacement for goods/ merchandise are subject to inspection and checking by Laconic Team & on submission of required details/document as requested by Laconic for due process.
Damages due to neglect, improper usage or wrong application will not be covered under our Exchange / Returns Policy.
Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
Once your exchange / return request has been accepted, the exchange / refund process will be completed within 7-10 business days, subject to picking & product inspection. Replacement/Exchange or refund against any product will be initiated only once the original product is received with Laconic.
Further for exchange / return of the products, Laconic will issue Laconic Credit Notes / Exchange Letters. These Credit Notes / Exchange Letters can be utilized on a future purchase on the website. These notes/letter cannot be used against for reimbursement and have to be used within stipulated time of validity.
Some special rules for promotional offers may override Laconic Exchange/ Returns Policy. In case of exchange/refund any/all complimentary products has to be returned originally shared with the order against which exchange/refund is requested.
To check which items cannot be exchanged, please call our customer care number on +91-181-5029921 through business days (Monday to Friday) or mail us at support@thelaconic.co We are constantly working to include more and more products to our exchange list.
The final price of exchanged products should be equal to or more than the price of returned items. Customers are requested to pick replacement/exchange product as per their comfort as Lacoinc will not be liable to process any further exchange/return on already exchanged product.
In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc.
The product should be returned to our address at: Laconic, 125 Silver Plaza, Sodal Road, Jalandhar.
However, do give us a call and we can help you with the steps to follow in case of exchange / return
Place your item in its original packaging.
Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice.
In case, you wish to cancel your order, please contact our customer care through call +91-181-5029921 or share an email support@thelaconic.co. In case of cancellation of a prepaid order we require an email confirmation from you to process cancellation due to data protection. Refund of your amount will be processed within 7-12 business days as per our Exchange / Return policies.
For cash on delivery transactions, we will initiate a bank transfer for the refund amount against the billing details shared by you. This process will start after receiving the products back as per Exchange / Return policies and your bank details on email. Refund of your amount will be processed within 7-12 business days as per our Exchange / Return policies.
Keep the product and the package ready for pickup by Laconic.