In case of any problem or quality issue with the product, we exchange the product. All you need to do is to give us a call within 24 hours of delivery. Our customer care details are: at +91-181-5029921or email us at Customer Service – email@example.com
Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition and subject to following terms:
- Return/ exchange/ replacement for goods/ merchandise are subject to inspection and checking by Laconic Team & on submission of required details/document as requested by Laconic for due process.
- Damages due to neglect, improper usage or wrong application will not be covered under our Exchange / Returns Policy.
- Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
- Once your exchange / return request has been accepted, the exchange / refund process will be completed within 7-10 business days, subject to picking & product inspection. Replacement/Exchange or refund against any product will be initiated only once the original product is received with Laconic.
- Further for exchange / return of the products, Laconic will issue Laconic Credit Notes / Exchange Letters. These Credit Notes / Exchange Letters can be utilized on a future purchase on the website. These notes/letter cannot be used against for reimbursement and have to be used within stipulated time of validity.
- Some special rules for promotional offers may override Laconic Exchange/ Returns Policy. In case of exchange/refund any/all complimentary products has to be returned originally shared with the order against which exchange/refund is requested.
- To check which items cannot be exchanged, please call our customer care number on +91-181-5029921 through business days (Monday to Friday) or mail us at firstname.lastname@example.org We are constantly working to include more and more products to our exchange list.
- The final price of exchanged products should be equal to or more than the price of returned items. Customers are requested to pick replacement/exchange product as per their comfort as Lacoinc will not be liable to process any further exchange/return on already exchanged product.
- In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card etc.
- The product should be returned to our address at: Laconic, 125 Silver Plaza, Sodal Road, Jalandhar.
- However, do give us a call and we can help you with the steps to follow in case of exchange / return
- Place your item in its original packaging.
- Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice.
- In case, you wish to cancel your order, please contact our customer care through call +91-181-5029921 or share an email email@example.com. In case of cancellation of a prepaid order we require an email confirmation from you to process cancellation due to data protection. Refund of your amount will be processed within 7-12 business days as per our Exchange / Return policies.
- For cash on delivery transactions, we will initiate a bank transfer for the refund amount against the billing details shared by you. This process will start after receiving the products back as per Exchange / Return policies and your bank details on email. Refund of your amount will be processed within 7-12 business days as per our Exchange / Return policies.
- Keep the product and the package ready for pickup by Laconic.